What are your shipping methods and costs?
We ship worldwide from our warehouse in New Jersey, USA via USPS, UPS, and FedEx. The shipping cost will be calculated automatically based on the weight of the package and your shipping address during the checkout.
We are experienced in shipping fragile glass products worldwide and package them extremely well to avoid breakage. However, during shipping, accidents may still happen through no fault of ours. If anything arrives damaged, please report any breakage to us within 5 business days from the receipt of the shipment. We will then request additional information and/or request that you ship the damaged items back to us, and will work with you and the carrier to remedy the situation.
How soon will my order be processed and shipped?
All products that we sell are made by the artisans in Murano, Italy and will normally take about 4-6 weeks to reach you. Traditionally all Murano furnaces are closed the entire month of August, so all orders placed from early July through mid- to late August will likely be delayed. In addition, when large quantities of an item are ordered, the order may be delayed due to the time required to make the required quantity. In such situations we will update you with estimated timing of your order.
Once we receive your order, we will immediately send you an e-mail confirmation containing the details of your order. You will also be able to log in to your account and view the details of this and any of your past orders at any time. Once your order is shipped, you will receive another e-mail from us containing the tracking information.
Do you collect sales tax?
As a registered sales vendor in the state of New Jersey, we are obligated to collect NJ State 7% sales taxes on all shipments to the state of New Jersey. However, if you are purchasing the items for resale and are a registered New Jersey State sales tax vendor, we will provide you a Resale Certificate which you will complete and return to us. In this case, we will not charge New Jersey State sales tax. All shipments to locations outside of the state of New Jersey are not subject to any taxes or fees.
Do I need to pay customs duties?
All products that we offer have cleared the U.S. Customs and all appropriate U.S. Customs duties have been paid. If you are located in the USA, no custom duties are due. For our customers outside of the USA, we will supply all necessary documents for the shipment to clear the US customs on its way out. It is your responsibility to handle the customs in the country of receipt. We will not be liable for any Customs dues, tariffs, taxes, and/or fees outside of the USA.
What is your return/exchange policy?
Due to the nature of our products and the wholesale nature of our business we cannot guarantee returns or exchanges on any orders except for replacements of broken items. In certain cases we may be able to offer you returns or exchanges and assess 15% restocking fee. These decisions will be based solely on our judgment which will take into account multiple business factors, and cannot be appealed. Any returns or exchanges MUST be approved by Eurostyle Trading Corp. and no money will be refunded in cases when such approval has not been granted. When approved, items must be returned in original wrapping/packaging in sellable condition unless defective.
To help assure you in the high quality and exceptional beauty of our products, we can work with you to let you place orders for samples of some items which can be below our regular order minimum.